Mantra88 Privacy Policy — Your Information, Our Responsibility
This Privacy Policy explains how mantra88 collects, uses, stores and protects your personal information when you use our platform. We are committed to safeguarding the privacy of every Malaysian user in a transparent and responsible manner.
Last updated: 2026
Information We Collect
When you register and use the mantra88 platform, we may collect several types of information to ensure our services run smoothly, securely and in a way that suits you.
Account Information
This includes your full name, email address, phone number, date of birth and password provided during registration. This information is used to verify your identity, manage your account and comply with legal requirements.
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, and language settings. This information helps us optimise the platform display across different devices — including the Android and iOS smartphones used by the majority of Malaysian users.
Payment Information
To process transactions in Malaysian Ringgit (RM), we may retain information related to your chosen payment method, such as your bank name or e-wallet identifier. However, full bank account numbers and other sensitive details are not stored directly on our servers — they are processed through approved payment providers using their own encryption systems.
Usage Data & Cookies
We record in-platform activity such as games accessed, session duration and navigation actions. This data is used to improve the user experience. Cookies are also used to identify your login session and save your preference settings. You can manage cookie usage through your browser settings, though this may affect certain platform features.
Why We Use This Information
Mantra88 uses the information collected exclusively for legitimate and necessary purposes in operating the platform. The following are the primary purposes for which this data is used:
- Identity verification and account security — ensuring that only the legitimate account owner can access their account.
- Transaction processing — enabling MYR deposits and withdrawals to be processed accurately and securely.
- Customer support — helping our support team understand the issue you are experiencing and provide relevant assistance.
- Platform enhancements — analysing usage patterns to improve platform usability and performance.
- Legal compliance — fulfilling reporting and compliance requirements set by the relevant authorities.
- Platform communications — sending important notifications relating to your account, security or service changes.
We do not use your information for third-party advertising purposes or sell it to any external party.
Data Storage, Security & Sharing
How We Protect Your Data
All data collected by mantra88 is stored on servers protected with SSL encryption and strict technical security measures. Access to users' personal data is restricted to staff who require that information solely to perform their job functions.
We conduct regular security audits and keep our data protection systems updated in line with industry best practices. That said, no system can guarantee absolute security — if you suspect any suspicious activity on your account, please contact our support team immediately.
Data Retention Period
We retain your personal information for as long as your account remains active or as long as necessary for the purposes stated in this policy. Once an account is officially closed, information will be kept for the minimum period required by law before being securely deleted.
Third-Party Sharing
Mantra88 does not sell or rent users' personal information to third parties. In limited circumstances, we may share data with:
- Approved payment providers for processing your MYR transactions.
- Technical service providers who assist in platform operations, bound by strict confidentiality agreements.
- Legal authorities where required by court order or applicable legislation.
All third parties we engage are bound by data protection obligations that are equal to or stricter than our own.
Your Rights as a User
As a mantra88 platform user, you have the following rights regarding your personal information:
Access Rights
You have the right to request a copy of the personal information we hold about you. Such requests can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Rectification
If you find that the information we hold is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through the profile settings in your account after contacting log in.
Right to Erasure
You may request the deletion of your account and personal information. Such requests are subject to data retention requirements for legal and financial purposes. Once the mandatory retention period has lapsed, your data will be permanently and securely deleted from our systems.
Right to Withdraw Consent
You may withdraw consent for promotional communications at any time through your account notification settings. Withdrawal of consent for important account-related communications is not possible while your account remains active.
Policy Changes & How to Contact Us
Privacy Policy Updates
Mantra88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Users will be notified of any material changes via in-platform notifications or their registered email. The "Last updated" date at the top of this page will also be revised accordingly.
Continued use of the platform after changes are published constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
Contact Our Team
If you have any questions, concerns or wish to exercise the rights outlined in this policy, please reach out to the mantra88 support team via:
- Email: [email protected]
- In-platform live chat (available 24 hours a day, 7 days a week)
We are committed to responding to all privacy-related enquiries within a reasonable timeframe. For more information on using the platform, you may also refer to the FAQ us.
Your Privacy Protected, Your Experience Prioritised
Register for a mantra88 account today and enjoy Malaysia's online entertainment platform that puts your security and privacy first in every session.
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